Managed IT Services

Managed IT services allow businesses to outsource IT operations to a third-party expert who specializes in IT and IT management. The third-party, known as a Managed Service Provider (MSP), is responsible for the entirety or portions of the IT systems of a business. Often, this includes around-the-clock monitoring of key components, such as servers, Internet connection and more. Normally, these services are bundled together into offerings, sometimes as different tiers. Anti-virus, helpdesk, remote management and remote access are part of the core offerings. Monitoring for the different components can allow for faster and, potentially, automated resolutions for certain issues. This method differs from the break/fix method of IT used for many years. Before remote monitors and access were readily available, companies had to rely solely on reporting issues to an IT company and waiting for the IT vendor to arrive onside to triage, troubleshoot and resolve.

Due to the investment is management platforms, MSPs are often able to take on a larger work-load than an equivalently sized in-house team, while offering faster response and resolution times. The Managed IT Services model allows for business to have “experts on-demand” without always having to pay the tremendous costs of having an expert on payroll.

At Houston Networks, we provide around-the-clock monitoring of key components of your network and have experts available. You no longer require a team of IT professionals on payroll sitting idle most of the time. Receive the IT you support your business needs at a price your business can easily afford.